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  • Last Updated:2026年3月27日
  • Company Name:广州沣昔科技有限公司
  • Address:广州市花都区狮岭镇新民新村二巷8号301房
  • Authorized Director:余双科
  • Social Credit Code:91440114MAK1F2GE8D
  • Email:service@mail.tnah-mall.com
  • Phone:+86 19212537068

    • Dear valued customers, thank you for choosing TNAH Mall (where we specialize in department store products in the UK). To protect your legal rights and ensure every shopping experience is worry-free, we have established the following clear and fair return and exchange policy. Please read it carefully, and feel free to contact us if you have any questions.

    1. Return and Exchange Timeframe

    All department store products purchased from our store can be returned or exchanged within 14 days from the date of receipt (the products must remain in good condition, unused, and in a condition suitable for resale, with complete packaging and accessories). After 14 days, return or exchange requests will no longer be accepted. We kindly ask for your understanding.

    2. Shipping Costs for Return and Exchange

    The responsibility for return and exchange shipping fees will be determined by the reason for the return or exchange, as detailed below:

  • If the return or exchange is due to our fault (e.g., product quality issues, wrong items sent, missing items, etc.), TNAH Mall will bear all return or exchange shipping costs.
  • If the return or exchange is due to personal reasons (e.g., dislike, incorrect size, wrong order, etc.), you will be responsible for all return or exchange shipping costs.

    • 3. Return and Exchange Procedure

  • Order Status Requirements: Return or exchange requests can only be initiated once your order status has changed to “Shipped.”
  • Order Status Update: After you have successfully received your product, the system will automatically update your order status within 24 hours. Once the update is complete, you can initiate the return or exchange request.

    • 4. Refund Process

    Once we receive the returned item, we will complete the inspection and verification process within 15 business days. After confirming everything is correct, we will refund the amount to your payment account using the original payment method. The time it takes for the refund to appear in your account will depend on the rules of your payment platform. If you do not receive the refund within 15 business days, please contact us for assistance.

    5. Consultation and Feedback

    If you encounter any issues during the return or exchange process, have any related questions, or need assistance initiating a return or exchange, please contact us through the following:

    Official Contact Email: service@mail.tnah-mall.com

    Customer Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (UTC+8:00). We will respond to your inquiries and provide assistance promptly during working hours.

    TNAH Mall is always committed to providing you with high-quality department store products and attentive service. Thank you for your understanding and support, and we wish you a pleasant shopping experience!


    Return and exchange address:广州市花都区狮岭镇新民新村二巷8号301房