Last Updated:2026年3月27日Company Name:广州沣昔科技有限公司Address:广州市花都区狮岭镇新民新村二巷8号301房Authorized Director:余双科Social Credit Code:91440114MAK1F2GE8DEmail:service@mail.tnah-mall.comPhone:+86 19212537068Welcome to TNAH Mall (hereinafter referred to as "we," "our," or "this platform"). We specialize in offering department store products in the UK. To clarify the rights and obligations between you (hereinafter referred to as "User") and this platform, regulate both parties' service behaviors, and protect both parties' legal rights, these Terms of Service are established. Please read and fully understand the contents of these terms before using the services of this platform. Once you visit, register, or use any of the services of this platform, you are deemed to have agreed to and accepted all the terms outlined herein. If you do not agree with these terms, please do not use any services of this platform.
1. Scope of Services
This platform mainly provides users with online browsing, selection, ordering, payment, and delivery services for department store products within the UK. All products are sold to users within the UK, and our delivery coverage extends across the entire UK.This platform will provide users with accurate product information, order processing, logistics tracking, and customer service consultation as specified in these terms, fully ensuring a smooth shopping experience.2. Rights and Obligations of Users
(1) User Rights
Users have the right to browse the department store product information displayed on this platform, autonomously select products, and complete ordering and payment processes.Users have the right to inquire about order progress, logistics status, and the shipping and delivery timelines.If users have questions, needs, or disputes related to shopping, they have the right to contact customer service via the official channels for assistance.Users have the right to provide reasonable suggestions and feedback on the products and services offered by this platform.(2) User Obligations
When using the services of this platform, users must provide true, accurate, and complete personal information (such as name, shipping address, contact details, etc.). If any information is incorrect or changes, users should update it promptly to avoid affecting order fulfillment and customer service communication.Users must comply with the rules and relevant laws and regulations of this platform. They are prohibited from using the platform for illegal activities, fraudulent transactions, malicious complaints, or any actions that harm the rights of this platform or other users.Users must respect the intellectual property and related rights of this platform and are prohibited from copying, disseminating, or altering product information, text, images, and other content without authorization.Users must pay for the products according to the order agreement and complete payment on time. If payment is not made in time, this platform reserves the right to cancel the order.3. Rights and Obligations of the Platform
(1) Platform Rights
This platform has the right to filter, list, delist, and adjust the prices of products to ensure that product information is accurate and compliant.This platform has the right to remind and stop users from violating the platform's rules. In severe cases, the platform may suspend or terminate services to the user.This platform reserves the right to modify and improve these Terms of Service due to business adjustments or updates in laws and regulations, and will announce the changes in accordance with the agreed process.(2) Platform Obligations
This platform must comply with UK laws and regulations, conduct honest business practices, and provide qualified department store products and standardized services to users.This platform will handle user orders in a timely manner and ensure that all confirmed orders are processed, quality-checked, and shipped within 1-3 business days. Once shipped, the expected delivery time is 7-10 business days to the user’s provided UK address.This platform will provide comprehensive customer service. Users can contact customer service via the official email for order inquiries, logistics tracking, product information, and after-sales assistance. Customer service working hours are Monday to Friday, from 9:00 AM to 6:00 PM (UTC+8:00), and the platform will respond to user inquiries, complaints, and feedback during these hours.This platform will protect users' personal data and privacy by strictly adhering to the platform's privacy policy. User information will be collected, used, and stored according to the policy, and will not be disclosed or misused.This platform will promptly announce any changes in product information, service rules, or related policies to ensure users' right to be informed.4. Order-Related Agreements
Once a user places an order and completes payment on this platform, the order is considered confirmed, and both parties must fulfill the obligations outlined in the order. The platform will arrange shipment within 1-3 business days after the order is confirmed. In special cases (such as out-of-stock products or holidays), the shipping time may be extended, and users will be notified by email in advance.The logistics delivery time will follow the timeline outlined in these terms (7-10 business days). Actual delivery time may vary slightly depending on the remoteness of the delivery area or uncontrollable logistics factors. The platform will make efforts to coordinate with logistics providers to ensure timely delivery, but will not be responsible for indirect losses caused by delayed shipments.Upon receiving the product, the user should promptly inspect the quantity, quality, and condition of the product. If there are any issues with the product, the user must contact customer service via the official email within a reasonable period and provide relevant proof. The platform will handle the matter according to the relevant policies.If the user needs to cancel the order or apply for a return/exchange, the user must follow the return and exchange policy of the platform.5. Customer Service Agreement
The official customer service email of this platform is: service@mail.tnah-mall.com. Users can contact this email for order inquiries, logistics tracking, product information, after-sales services, and other related matters.Customer service working hours are Monday to Friday, from 9:00 AM to 6:00 PM (UTC+8:00). Any emails sent outside of working hours will be prioritized for response during the next working period. We appreciate your understanding and patience.This platform will make every effort to provide accurate and efficient customer service, promptly addressing reasonable user needs. For unreasonable requests, the platform will provide explanations.6. Disclaimers
In the event of force majeure (such as natural disasters, wars, logistics interruptions, policy adjustments, etc.), if the platform is unable to provide services, the order is delayed, or delivery is disrupted, the platform will not be responsible but will make efforts to notify users and resolve the issue.If there are issues with the user-provided personal information (e.g., incorrect information, incomplete address, uncontactable phone numbers), resulting in the failure to fulfill the order or deliver the product, the responsibility will be borne by the user.This platform only provides sales of department store products and related services. It will not be liable for any direct or indirect losses caused by the use of the products (such as product misuse leading to damage or personal injury).If any loss arises from the user's operational errors or misuse of platform services, the user will bear the responsibility.7. Updates and Changes to Terms
This platform reserves the right to modify and improve these Terms of Service based on updates to UK laws, business developments, and service optimization.After the terms are updated, the revised content and the effective date will be prominently displayed on the platform. Users may check it at any time. If users continue to use the platform’s services, it is deemed as their acceptance of the updated terms. If users do not agree, they may stop using the platform’s services, and the rights and obligations of both parties will follow the terms before the update.8. Dispute Resolution
In case of any dispute arising from the use of services or the fulfillment of these terms, both parties should first attempt to resolve the issue through friendly negotiation. If negotiation fails, either party has the right to file a lawsuit or request arbitration from the relevant judicial or arbitration institution in the UK, applying UK laws.
9. Contact Us
If you have any questions or suggestions regarding these Terms of Service, or need assistance with related services, you may contact us via the following official channels:
Official Contact Email: service@mail.tnah-mall.comCustomer Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (UTC+8:00)These Terms of Service will take effect from the date of announcement, and the final interpretation rights belong to TNAH Mall.
