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  • Last Updated:2026年3月27日
  • Company Name:广州沣昔科技有限公司
  • Address:广州市花都区狮岭镇新民新村二巷8号301房
  • Authorized Director:余双科
  • Social Credit Code:91440114MAK1F2GE8D
  • Email:service@mail.tnah-mall.com
  • Phone:+86 19212537068

    • Dear valued customers, thank you for choosing TNAH Mall — a platform specializing in department store products in the UK. Protecting your personal data security and privacy is our core responsibility and obligation. This statement will detail how we collect, use, and protect your personal data in strict compliance with the UK Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR), ensuring your legal rights are fully protected and providing you with a secure shopping experience.

    1. Data Collection Scope

    To provide you with high-quality and convenient department store shopping services, we only collect the personal data necessary for your shopping process, adhering to the "data minimization" principle and not collecting irrelevant information. Specifically, we collect:

  • Personal identification information (such as name and contact details) for customer communication and order confirmation.
  • Shipping address for product delivery (corresponding to our promise of dispatch within 1-3 business days and delivery within 7-10 business days).
  • Payment information (only for order payment verification; sensitive information such as full payment passwords is not stored).
  • Order-related information (such as order number and product details) for order inquiries, logistics tracking, and after-sales processing.

    • 2. Data Protection Measures

    We adopt a multi-layered, comprehensive security protection approach to ensure the security, integrity, and confidentiality of your personal data during collection, storage, use, and transmission, preventing data breaches, tampering, abuse, and other risks:

  • Technical Protection: We use AES-256 encryption to securely store and transmit personal data, deploy firewalls and intrusion detection systems (IDS/IPS) to prevent unauthorized access and cyberattacks, and conduct regular system vulnerability scanning and penetration testing to identify and patch security vulnerabilities in a timely manner.
  • Management Standards: We implement role-based access control, strictly limiting employee access to personal data. Only authorized personnel can process data within their scope of work. We also regularly conduct data security and compliance training for employees to raise awareness.
  • Emergency Response: We have a comprehensive data security incident response plan. In the event of a data security breach, we will immediately initiate the plan, take damage control measures, prevent further harm, and notify affected users. If necessary, we will report the incident to the UK Information Commissioner’s Office (ICO).

    • 3. Data Usage Guidelines

    We strictly follow the principles of legality, fairness, and transparency when using your personal data, clearly defining the purpose of data use and not exceeding the necessary scope. Specific use cases include:

  • Order Processing: Used for order confirmation, sorting, dispatch, and logistics tracking to ensure timely delivery of your products (dispatch within 1-3 business days, delivery within 7-10 business days).
  • Customer Service: Used to respond to your inquiries, complaints, and after-sales requests. We provide efficient assistance during customer service working hours (Monday to Friday, 9:00 AM to 6:00 PM UTC+8:00).
  • Compliance Requirements: In accordance with UK laws and regulations, we retain necessary order and data records and cooperate with regulatory authorities during compliance inspections.

    • Without your explicit consent, we will not sell, rent, or share your personal data with any third party, unless required by law or necessary for fulfilling contractual obligations (such as providing necessary shipping information to logistics partners).

    4. User Data Rights

    In accordance with UK data protection laws, you have the following rights over your personal data. We will fully cooperate with you in exercising these rights:

  • Right to Access: You have the right to inquire about the personal data we collect, store, and use.
  • Right to Rectification: If you find that your personal data is inaccurate or incomplete, you have the right to request us to correct it promptly.
  • Right to Erasure (Right to be Forgotten): When your personal data is no longer needed for shopping services, or if you withdraw your consent, you have the right to request us to delete the relevant data.
  • Right to Restrict Processing: You have the right to request us to suspend processing your personal data (e.g., when disputing data accuracy).

    • 5. Inquiries and Feedback

    If you have any questions or requests regarding personal data security, or wish to exercise any of the above data rights, please contact us through the following official channels:

    Official Contact Email: service@mail.tnah-mall.com

    Customer Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (UTC+8:00). We will verify your requests during working hours and provide legal assistance in response to your inquiries and feedback.

    6. Supplementary Information

    We regularly optimize and upgrade our data security protection system, staying up to date with UK data protection regulations and continuously improving our data protection levels. Additionally, to help you understand the full order process, we reiterate: All confirmed payment orders will be sorted, quality-checked, and dispatched within 1-3 business days, and the order is expected to be delivered to your designated UK address within 7-10 business days.

    TNAH Mall always prioritizes your data security and privacy protection. Thank you for your understanding, trust, and cooperation. We will continue to provide you with a secure and reliable department store shopping experience.