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  • Last Updated:2026年3月27日
  • Company Name:广州沣昔科技有限公司
  • Address:广州市花都区狮岭镇新民新村二巷8号301房
  • Authorized Director:余双科
  • Social Credit Code:91440114MAK1F2GE8D
  • Email:service@mail.tnah-mall.com
  • Phone:+86 19212537068

    • Dear valued customers, thank you for choosing TNAH Mall — a platform specializing in department store products in the UK. To protect your shopping rights and clarify our product warranty policies, we are providing the following detailed information. If you have any questions, please feel free to contact us.

    1. Core Warranty Information

    At this time, we do not offer warranty services for any of the department store products sold on our platform. If the product you purchased has any issues (such as quality problems or abnormal usage), please refer to our Return and Exchange Policy. Any related matters will be handled according to the terms outlined in that policy.

    2. Additional Order Information

    To help you understand the full order process, here is some additional information for your reference:

  • Shipping Timeframe: For all confirmed and paid orders, we will complete sorting, quality checks, and dispatch within 1-3 business days.
  • Delivery Timeframe: After dispatch, the order is expected to arrive at your designated UK delivery address within 7-10 business days (delivery time may vary slightly depending on the remoteness of the area).

    • 3. Inquiries and Feedback

    If you have any questions about our warranty policy, need more details on our return and exchange policy, or have any other inquiries, please contact us through the following methods:

    Official Contact Email: service@mail.tnah-mall.com

    Customer Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (UTC+8:00). We will respond promptly during working hours and provide you with assistance.

    TNAH Mall is always committed to providing high-quality department store products and thoughtful service. Thank you for your understanding and support, and we wish you a pleasant shopping experience!