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  • Last Updated:2026年3月27日
  • Company Name:广州沣昔科技有限公司
  • Address:广州市花都区狮岭镇新民新村二巷8号301房
  • Authorized Director:余双科
  • Social Credit Code:91440114MAK1F2GE8D
  • Email:service@mail.tnah-mall.com
  • Phone:+86 19212537068

    • Dear valued customers, thank you for choosing TNAH Mall! We are a platform specializing in department store products in the UK, dedicated to providing you with high-quality products and thoughtful service. If you have any questions, suggestions, or needs during your shopping experience, feel free to contact us through the following methods, and we will be happy to assist you.

    1. Official Consultation Channels

    Currently, we primarily offer consultation services through our official email. You can send us an email at any time, and we will respond to your needs promptly.

    Official Contact Email: service@mail.tnah-mall.com

    You can contact us regarding the following matters: order inquiries, shipping progress, product details, shopping issues, and valuable suggestions. We will carefully handle each email we receive.

    2. Customer Service Working Hours

    To provide timely and efficient assistance, our customer service working hours are as follows:

    Working Hours: Monday to Friday, 9:00 AM to 6:00 PM (UTC+8:00)

    Friendly reminder: Emails sent outside of working hours will be prioritized and addressed during the next working session. Thank you for your understanding and patience.

    3. Additional Order Information

    To help you understand your order more clearly when making inquiries, here is some additional order-related information for your reference:

  • Product Dispatch: For all confirmed payments, we will complete sorting, quality checks, and dispatch within 1-3 business days.
  • Delivery Timeframe: After dispatch, your order is expected to arrive at your designated UK delivery address within 7-10 business days (delivery times may vary slightly depending on the remoteness of the area).

    • 4. Friendly Reminder

    When sending an email, we recommend that you clearly state the issue you're inquiring about, provide your order number (if applicable), and include your contact information. This will help us quickly identify your needs and efficiently resolve your issue.

    TNAH Mall values every piece of customer feedback, and your suggestions are the driving force behind our continuous improvement. Once again, thank you for your support and trust. We look forward to staying in touch and providing you with an even better shopping experience!